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Shipping Policy

At Vitaaging, we aim to make your shopping experience smooth, transparent, and reliable. Please review the information below before placing your order.

Shipping Locations

  • We ship within the United States and to select international destinations

  • Orders are shipped directly from manufacturers or authorized distributors to ensure product authenticity and freshness

Standard Shipping Policy (USA Orders Only)

Shipping & Delivery

  • All U.S. orders ship expedited at no additional cost.
  • Orders are drop-shipped directly from manufacturers or authorized distributors to ensure product authenticity and freshness.
  • Most orders ship the same business day.
  • Estimated delivery time is 4–5 business days.
  • No handling fees are charged.

Order Tracking (USA)

  • Tracking details are emailed once the order ships and are also available in your account.
  • If tracking is not received, please check your spam/junk folder or contact customer support.

Overnight & Special Shipping

  • Overnight shipping may be available upon request
  • Please contact customer support before or immediately after placing your order
  • Additional charges may apply

Shipping to Hawaii, Alaska & Puerto Rico
Orders shipped to these locations may incur additional shipping fees, particularly for orders under $100

Order Accuracy & Issues

    • If you receive an incorrect item, please contact us within 48 hours of delivery
    • We will provide a prepaid return label and ship the correct product at no additional cost
    • For safety and regulatory reasons, many supplements are not eligible for return unless shipped in error

    Order Cancellations

    • Orders cannot be canceled once placed.
    • Due to safety regulations, most supplement manufacturers do not accept returns.

    • If a product becomes temporarily out of stock or is placed on back order, we will reserve the item and ship it as soon as it becomes available. Please note that additional processing time may be required before shipment.

      If you prefer not to wait, simply contact us before your order is dispatched, and we will cancel the unavailable item (or your order upon request) and issue a refund to your original payment method.

    Returns & RMA Process (USA)

    • Returns require prior authorization.
    • To request a return, email customer support to receive an RMA number.
    • Returns sent without an RMA or refused deliveries may not be eligible for credit.

    International Shipping Policy (Outside the USA)


    International Shipping Methods

    • International orders are typically shipped via USPS Standard International
    • Expedited options (USPS Priority or FedEx) may be available upon request

    Processing & Tracking

    • Order confirmation is sent after checkout
    • Tracking details are usually provided within 3–4 business days
    • Tracking is available until the package reaches the destination country

    Estimated Delivery Time

    • International delivery typically takes 7–13+ business days
    • Delays due to customs clearance are outside our control

    International Shipping Rates

    • Canada: $17.95
    • UK, Switzerland & Australia: $24.75
    • All other countries: $29.95

    Additional charges may apply for bulk or high-volume orders.

    Frequently Asked Questions

    Please ensure your shipping address is complete and accurate. Incomplete or incorrect addresses may result in delays, failed deliveries, or returned shipments.

    Orders cannot be modified or canceled once confirmed.
    • Customers are responsible for ensuring products comply with local import laws
    • Customs duties, taxes, or tariffs are the responsibility of the recipient
    • These charges are determined by local authorities and cannot be estimated in advance
    • We are not responsible for customs delays, holds, or rejections

    Important

    • International orders are non-refundable
    • Packages held, rejected, refused, or seized by customs cannot be reshipped or refunded
    • Returned international packages are typically opened and cannot be resold, and therefore will be disposed of

    VitaAging cannot issue refunds or replacements for packages that are:

    • Lost in transit
    • Held or seized by customs
    • Refused by the recipient

    Shipping and customs charges are non-refundable.

    Some supplements may be restricted in certain countries.
    It is the customer’s responsibility to confirm product eligibility before ordering.

    Due to manufacturer restrictions and health regulations, most supplement purchases are final sale.

    Exceptions

    • If we ship an incorrect item:
    • We will provide a free return label
    • The correct item will be shipped at no extra cost

    Approved Returns

    • Must be unopened and unused
    • Require an RMA before returning
    • Heat-sensitive or improperly stored products are not eligible
    • Photos of the product and packaging may be required for claims

    We ship directly from manufacturers to ensure fresh inventory.

    If an item becomes temporarily unavailable:

    • Your order will be placed on the manufacturer’s priority list
    • The product will ship once available

    Cancellation Option

    • You may cancel a back-ordered item before shipment
    • A full refund will be issued to the original payment method
    • Approved refunds are issued to the original payment method used at checkout.
    • Approved refunds are processed within 5–7 business days after inspection.
    • If a product becomes temporarily out of stock or is placed on back order, we will reserve the item and ship it as soon as it becomes available. Please note that additional processing time may be required before shipment.
      If you prefer not to wait, simply contact us before your order is dispatched, and we will cancel the unavailable item (or your order upon request) and issue a refund to your original payment method.

    By placing an order on VitaAging.com, you confirm that you have read and agreed to this Shipping & Delivery Policy.

    VitaAging is not responsible for:

    • Carrier delays
    • Customs issues
    • Lost or refused international shipments
    • Products seized by customs authorities

    Refunds or replacements cannot be issued for packages refused or seized by customs authorities.

    Customer Support

    For shipping, returns, or order inquiries, please contact us at: support@vitaaging.com