Vitaaging is committed to providing clear and transparent information about returns, refunds, and exchanges. Please review this policy carefully before placing an order.
Since the COVID-19 pandemic, many of our manufacturers have updated their policies and no longer permit returns or refunds on certain products.
Return Window
Customers may request a return within 30 days of delivery.
Return requests submitted after 30 days will not be accepted.
Return Eligibility
A return may be approved only if all of the following conditions are met:
- The product is unused, unopened, and in original condition
- The product is returned in original packaging
- Proof of purchase is provided
- A Return Merchandise Authorization (RMA) is obtained before returning the item
Returns sent without prior approval or without an RMA will be rejected.
Non-Returnable Items
For safety, hygiene, and regulatory reasons, the following items cannot be returned or refunded:
- Food, dietary supplements, and ingestible products
- Health, wellness, and personal care items
- Sale or discounted items
- Gift cards
- Heat-sensitive products
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Products damaged due to improper storage, misuse, or handling
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, expired, or incorrect, please contact us within 48 hours of delivery at support@vitaaging.com with clear photos of the product and packaging.
In such cases:
- We will offer a replacement or full refund
- Return shipping costs will be covered by Vitaaging, where applicable
This applies even to items that are otherwise non-returnable.
Order Processing & Cancellations
Orders placed on Vitaaging.com are processed immediately after payment confirmation.
Once an order has been processed or shipped, it cannot be cancelled.
If a customer requests shipment rerouting after dispatch:
- Additional shipping charges may apply
- 25% restocking fee may be charged by our fulfillment partners
Refunds
If a return is approved:
- Returned products are inspected upon receipt
- Customers are notified by email of refund approval or rejection
- Approved refunds are issued to the original payment method
Refunds are processed within 5–7 business days.
Additional processing time may be required by banks or payment providers.
Late or Missing Refunds
If a refund has not been received:
- Check your bank or credit card statement
- Contact your card issuer for posting timelines
- Contact your bank for further details
If the refund is still missing, please contact us at support@vitaaging.com
Exchanges
Exchanges are only offered for products that arrive damaged, defective, expired, or incorrect.
To request an exchange, customers must contact support@vitaaging.com and provide photos of the product and packaging.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- Return shipping costs may be deducted from the refund amount
- Returns valued over $75 should be sent using a trackable shipping service
- Vitaaging is not responsible for lost or undelivered return shipments
Contact Information
For questions regarding returns, refunds, or exchanges, please contact: support@vitaaging.com